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Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.

Success Profile

As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!

  • Creative
  • Analytical
  • Collaborative
  • Productive
  • Adaptable
  • Relationship Expertise

  • Glassdoor Reviews

    "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY

    "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst

    "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR

    "Globally diverse and technologically progressive" Director of Software Development, Warren NJ


    The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

    • Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
    • Provide Root Cause Analysis (RCA) post restoration of service
    • Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
    • Provide technical/strategic direction to team members
    • Review requirement documents, define hardware requirements and update processes and procedures as necessary
    • Ensure ongoing compliance with regulatory requirements
    • Responsible for applications dealing with the overall operating system
    • Conduct project related research
    • Has the ability to operate with a limited level of direct supervision.
    • Can exercise independence of judgement and autonomy.
    • Acts as SME to senior stakeholders and /or other team members.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    • 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
    • Understanding of how specialization within area contributes to the business and of competitors' products and services
    • Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
    • Ability to work with virtual / in-person teams, and work under pressure / to a deadline
    • Experience in a Financial Services or large complex and/or global environment preferred
    • Effective written and verbal communication skills
    • Effective analytic/diagnostic skills
    • Ability to communicate technical concepts to non-technical audience

    • Bachelor's/University degree, Master's degree preferred

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Job Family Group:

    Job Family:

    Time Type:
    Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

    View the " EEO is the Law " poster. View the EEO is the Law Supplement .

    View the EEO Policy Statement .

    View the Pay Transparency Posting

    Job Information

    • Job ID: 58936835
    • Location:
      Uniondale, New York, United States
    • Position Title: Infrastructure Tech Specialist (VP)
    • Company Name: Citi
    • Job Type: Full-Time
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